Overview
At Glynn Jewels & Crystals, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple and transparent return and exchange process subject to the terms outlined below.
Eligibility for Returns & Exchanges
You may request a return or exchange if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect item.
- The product was delivered in a condition different from what was ordered.
Requests must be submitted within 7 days of delivery.
Conditions for Approval
To qualify for a return or exchange, the product must:
- Be unused and unworn.
- Be returned in its original packaging.
- Include all tags, certificates, and accessories (if applicable).
- Show no signs of damage caused by misuse or improper handling.
Glynn reserves the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following products are generally not eligible for return or exchange:
- Customized or personalized jewellery.
- Engraved products.
- Gift cards and promotional items.
- Products purchased during clearance or final sale events.
- Items showing signs of wear, alteration, or damage after delivery.
How to Request a Return or Exchange
To initiate a return or exchange:
- Contact our customer support team within 7 days of delivery.
- Provide your order number and reason for the request.
- Share clear photos of the product and packaging if requested.
- Our team will review your request and provide further instructions.
Exchange Process
Once your exchange request is approved:
- The original product must be returned to us.
- After inspection and approval, a replacement product will be dispatched.
- Exchange availability depends on product stock at the time of processing.
If the requested replacement is unavailable, alternative options may be offered.
Refund Policy
Approved refunds will be processed after the returned item has been received and inspected.
Refunds will be issued to the original payment method used during purchase.
Please allow 7–10 business days for the refund to reflect in your account after approval.
Return Shipping
If the return is due to:
- A damaged item
- A defective product
- An incorrect product shipped by us
Glynn will bear the applicable return shipping costs.
For other approved returns, return shipping charges may be the responsibility of the customer.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Order Number
- Product Photos
- Packaging Photos
- Description of the Issue
Cancellation Policy
Orders may be cancelled before shipment by contacting our support team.
Once an order has been dispatched, cancellation requests may no longer be possible and will be handled according to this Return & Exchange Policy.
Quality Assurance
Every Glynn product undergoes quality checks before dispatch. However, if you experience any issues with your order, our support team will work with you to find a fair and satisfactory resolution.
Contact Us
For assistance regarding returns, exchanges, or refunds, please contact our customer support team through our Contact Us page.
Last Updated: June 2026
